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Instructor-Led
Certification
Certification:
No
Duration
Duration:
2 days
Main language
Language:
English
Level
Level:
Advanced
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
PrintPrint
Download as PDFDownload as PDF
Instructor-Led

Amadeus Reservation and Ticketing Web Advanced - Manual reissues

This course focuses on complex scenarios related to reservation bookings and manual reissue processes. You will be able to confidently manage complex reservation scenarios, maximize the advanced features of ARDW and improve your current business processes with practical and engaging exercises.
Objectives

In this course you will learn how to:

  • Execute the required steps to process manual reissues in Amadeus Reservation Desktop Web using guided flows.
  • Perform all possible scenarios for involuntary and voluntary reissues.
 
What topics are covered?

This course covers the following higher-level topics:

Manual involuntary reissue due to:

  • A change of cabin/airline/routing
  • An outbound diversion
  • A change of name (airline agent mistake)

Manual voluntary reissue due to:

  • A change of name free of charge
  • A change of route with additional collection and penalty fees
  • A change of route with residual value for Future Air Transportation
  • A change of cabin – upgrade with penalty fee
  • A downgrade with residual value for refund
In particular, those working in:
Is this the course for you?
This course is for:

Any airline user with at least 6 months of experience using Amadues Reservation Desktop Web:

  • Airline help desk agents
  • Airline trainers
  • Airline reservation and ticketing agents
 
Pre-requisite
Things you need for this course
Pre-requisite:

Have successfully passed Amadeus Reservation and Ticketing Web Certification for new users.

 
Products
This course helps you use
  • Amadeus Reservation Desktop Web (ARDW)
Complementary courses
Related courses
 
Duration
How the course is organised
  • 2 days training on manual reissues
  • 1 hour knowledge test
What equipment do you need?
What equipment do you need?
View our instructor-led requirements.
The last few details...
The last few details...
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: July 2024
Full course title: Amadeus Reservation and Ticketing Web Advanced- Manual reissues
© Amadeus IT Group SA 2024
Legal notice - Technical Requirements for Amadeus e-Learning - Instructor-led requirements
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