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Instructor-Led
Certification
Certification:
No
Duration
Duration:
2 days
Main language
Language:
English
Level
Level:
Advanced
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
PrintPrint
Download as PDFDownload as PDF
Instructor-Led

Amadeus Reservation and Ticketing Web Advanced - EMDs

This course focuses on complex scenarios related to reservation bookings and EMD processes. You will be able to confidently manage complex reservation scenarios, maximize the advanced features of ARD and improve your current business processes with practical and engaging exercises.
Objectives

In this course you will learn how to:

  • Create financial EMDs for penalty fees and residual value.
 
What topics are covered?

This course covers the following higher-level topics:

  • EMD creation for: Penalty fees, No Show fees, Cancellation fees, & Deposit (Group PNRs)
  • EMD RSVT after reissue process
  • EMD RSVR after reissue process
  • EMD RSVT partially used on future booking with new EMD RSVT issuance
  • EMD RSVT used on future booking with additional collection
  • EMD RSVR refund
In particular, those working in:
Is this the course for you?
This course is for:

Any airline user with at least 6 months of experience using Amadeus Reservation Desktop Web:

  • Airline help desk agents
  • Airline trainers
  • Airline reservation and ticketing agents
 
Pre-requisite
Things you need for this course
Pre-requisite:
 
Products
This course helps you use
  • Amadeus Reservation Desktop Web (ARDW)
Complementary courses
Related courses
 
Duration
How the course is organised
  • 2 days training on EMDs
  • 1 hour knowledge test
What equipment do you need?
What equipment do you need?

View our instructor-led requirements.

The last few details...
The last few details...
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: October 2024
Full course title: Amadeus Reservation and Ticketing Web Advanced- EMDs
© Amadeus IT Group SA 2024
Legal notice - Technical Requirements for Amadeus e-Learning - Instructor-led requirements
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