Catalogue What's new Nice Your Training Location Services Hotels Transportation Other Information Bangkok Your Training Location Services Hotels Transportation Other Information

Courses for Airlines

< Back to course list

Instructor-Led

Certification:
Yes - pass mark: 85%

Duration:
5 days

Language:
English

Level:
Certification

Pre-requisite:
Yes

Prework:
Yes

Download as PDF

Amadeus Altéa DC-CM Certification

This course explains in detail the customer check-in features of Amadeus Altéa Departure Control - Customer Management.

On this course, you will learn how to :

Navigate the Customer Management user interface.
Access each application to process a customer for acceptance and boarding.
Manage disruption scenarios and their impact on Customer Management.

This course covers the following topics:

Monitoring the Regrade and Onload lists.
Using the Boarding monitor and activities.
Working with departure plan activities.
Closing boarding and flight departure.
Working with flight disruptions (re-accommodation).

Is this the course for you?

This course is for:

Airlines in PSS migration.
Airline administrators performing customer service activities.
Airline trainers.

Things you need for this course

Pre-requisite:

A basic knowledge of Passenger Name Records (PNR).
Familiar with customer and baggage handling activities at an airport

Prework:

To ensure that you are familiar with our products before attending the training, we recommend you complete the following e-learning (9 hours):
Altea Departure Control - Customer Management awareness

This course helps you use

Altéa Departure Control - Customer Management (CM)

Related courses

Amadeus Altéa DC-CM Departure Plan Template & Departure Control [Instructor-Led]

How the course is organised

5 days training

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact:
learning@amadeus.com
Last update: July 2024

This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.

Customise accepted services

You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.

Website navigation

The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.

Mandatory

Media Popup

Display videos from Youtube or Dailymotion.

ReCaptcha Read more

Allows to verify that visitors are humain while submitting forms.

Accept all Refuse all Manage