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e-Learning

Certification:
No

Duration:
20 minutes

Language:
English

Level:
Awareness

Pre-requisite:
No

Prework:
No

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Amadeus Customer Service Point

A self-paced learning on how to use Amadeus Customer Service Point (ACSP).

You will learn:

What is ACSP
How to navigate ACSP
How to set up your ACSP account
How to open an incident record
How to open a work order
How to open a record
How to check a record status
How to verify and close an incident record
How to verify and close a work order

As an Amadeus customer, submit an inquiry on an Amadeus product using Amadeus Customer Service Point (ACSP). Through a set of interactive videos learn how to open, verify and close inquiries including both work orders (WO) and incidents (IR).

Is this the course for you?

This course is for:

Airlines

In particular, those working in:

Help Desk & Support Agents, Operations Managers, Trainers

This course helps you use

Amadeus Customer Service Point

How the course is organised

9 interactive lessons with a duration of 20 minutes.

What equipment do you need?

A computer or tablette.
A high-speed internet connection.

The last few details...

Please note that access to this course is restricted to Amadeus customers.

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