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Instructor-Led

Certification:
Yes - pass mark: 85%

Duration:
5 days

Language:
English

Level:
Certification

Pre-requisite:
No

Prework:
Yes

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Amadeus Reservation and Ticketing Web Certification for New Users

This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web (ARD Web) to New Users who do not have cryptic knowledge.

On this course you will learn how to:

Use the graphical environment of Altéa Reservation Desktop Web (ARDW).
Improve customer service with best practices.

This course covers the following topics:

Understanding the ARDW environment and architecture.
Requesting an availability, informative pricing, schedule and timetable display.
Creating a Passenger Name Record (PNR).
Modifying a PNR and interpreting its history.
Working with Queues.
Displaying fare information and pricing PNRs.
Issuing, revalidating and reissuing e-tickets.
Issuing, reissuing and managing EMDs.
Displaying sales reports.
Refunding and voiding documents.

Is this the course for you?

This course is for:

Airlines in PSS migration
Airline help desk agents.
Airline trainers.
Airline reservation and ticketing agents.

Things you need for this course

Prework:

To ensure that you are familiar with ARD Web before attending the training, we recommend you complete the following e-learning (3 hours):
Altea Reservation Desktop Web awareness (3 hours)

If you need to learn cryptic commands you should also complete the following e-Learning:
Altea Reservation and Ticketing (Cryptic) (3h)
Ticketing in Amadeus - Cryptic (1h)

This course helps you use

Amadeus Reservation Desktop Web (ARDW)

How the course is organised

5 days training

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact:
learning@amadeus.com
Last update: July 2024

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