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Instructor-Led
Certification
Certification:
No
Duration
Duration:
3 hours + 1 day
Main language
Language:
English
Level
Level:
Fundamentals
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
PrintPrint
Download as PDFDownload as PDF
Instructor-Led

Amadeus Queues

This course explains how to display and process Amadeus queues for the airline reservation and ticketing agents who are responsible for creating and maintaining queues in their organisation.
Objectives

On this course, you will learn how to:

  • Display and interpret a queue bank.
  • Navigate queues within Altéa Reservation.
  • Process PNRs and messages stored in queues.
  • Create, customise, and delete queues and categories.
  • Utilise the queue planner and count reset.

 

 
What topics are covered?

This course covers the following topics:

  • Queue Navigation
  • Queue Bank
  • PNR and Messages Queues
  • Queue Categories
  • Queue Planner
In particular, those working in:
Is this the course for you?
This course is for:

Airline members that will be responsible for working and maintaining queues for their organization

 
Pre-requisite
Things you need for this course
Pre-requisite:

or

  • Complete Amadeus Reservation and Ticketing Web/Cryptic course.

                                                                                     

 

 
Products
This course helps you use
  • Amadeus Reservation Desktop Essential
  • Amadeus Reservation Desktop Web (ARDW)
Complementary courses
Related courses
 
Duration
How the course is organised
  •  3 hours of e-Learning
  •  1 day of virtual training
What equipment do you need?
What equipment do you need?
View our instructor-led requirements.
The last few details...
The last few details...
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: June 2023
Full course title: Amadeus Queues
© Amadeus IT Group SA 2024
Legal notice - Technical Requirements for Amadeus e-Learning - Instructor-led requirements
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