Training catalogue
Courses for Airlines
Instructor-Led
Certification
Certification:
Yes - pass mark: 85%
Duration
Duration:
3 hours + 5 days
Main language
Language:
English
Level
Level:
Certification
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
Yes
Instructor-Led

Amadeus Reservation and Ticketing Help Desk for Airlines

This course explains how to support your customers' reservation and ticketing agents in solving their daily issues. It concentrates on the functional and technical system settings that agents need to verify before contacting the Second-level Help Desk.
Objectives

 On this course you will learn how to: 

  • Use features available to Help Desks for identifying and solving problems
  • Maximize the use of the Service Hub and the different support touchpoints
  • Assist end users with central system functionality and database problems
  • Describe the Amadeus system processing and communication flows
  • React accurately to specific system responses
  • Identify issues and assign them to appropriate Amadeus groups
  • Follow the procedures to report incidents
 
What topics are covered?

This course covers the following topics:

  • Incident handling and reporting
  • Service Hub Support Touchpoints
  • The distribution system architecture
  • Office IDs and Office profiles
  • Extended Ownership Security
  • Amadeus Air
  • Ticketing
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines in PSS migration
  • Airline Help Desk agents
 
Pre-requisite
Things you need for this course
Pre-requisite:
Prework:
 
Products
This course helps you use
  • Amadeus Reservation Desktop Essential
  • Amadeus Reservation Desktop Web (ARDW)
Complementary courses
 
Duration
How the course is organised
What equipment do you need?
What equipment do you need?
View our instructor-led requirements.
The last few details...
The last few details...
  • To schedule a customized session, please contact:
    learning@amadeus.com
  • Last update: July 2024
Open cookie management panel
Close panel
This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.
 
Customise accepted services
You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.
Website navigation
The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.
Mandatory
Media Popup
Display videos from Youtube or Dailymotion.
ReCaptcha  Read more
Allows to verify that visitors are humain while submitting forms.
 
Accept all Refuse all Manage