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e-Learning

Certification:
No

Duration:
1 hour

Language:
English

Level:
Awareness

Pre-requisite:
Yes

Prework:
Yes

Play the course

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Electronic Miscellaneous Documents

As a reservation and ticketing agent, learn how to manage Electronic Miscellaneous Documents (EMD) using the Amadeus Central System.

You will learn:

What is an EMD
How to issue an EMD
How to reissue a ticket with a residual value using Amadeus Ticket Changer (ATC)
How to manually reissue a ticket with a Penalty EMD
How to refund a ticket and an EMD.

Through a set of interactive videos and games learn how to issue, reissue and refund EMDs using cryptic commands and Amadeus Ticket Changer (ATC).

Is this the course for you?

This course is for:

Airlines

In particular, those working in:

Administrators, Fare Filing Agents, Help Desk & Support Agents, Reservation Agents, Ticketing Agents, Trainers

Things you need for this course

Pre-requisite:

A basic knowledge of the Amadeus Central System.

Prework:

Some knowledge of ticketing concepts.

This course helps you use

Amadeus Reservation Desktop Essential
Amadeus Reservation Desktop Web (ARDW)

How the course is organised

There are five interactive lessons with a duration of 1 hour.

What equipment do you need?

A computer, laptop or tablet.
A high-speed internet connection (> 1MB).
The Google Chrome browser or alternatively the Microsoft Edge browser.
An Amadeus login (LSS), organization ID (IATA code) and password.

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