Training catalogue
Courses for Airlines
e-Learning
Certification
Certification:
No
Duration
Duration:
1 hour
Main language
Language:
English
Level
Level:
Awareness
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
Yes
 
e-Learning

Electronic Miscellaneous Documents

As a reservation and ticketing agent, learn how to manage Electronic Miscellaneous Documents (EMD) using the Amadeus Central System.
Objectives

You will learn:

  • What is an EMD
  • How to issue an EMD
  • How to reissue a ticket with a residual value using Amadeus Ticket Changer (ATC)
  • How to manually reissue a ticket with a Penalty EMD
  • How to refund a ticket and an EMD.
 
What topics are covered?

Through a set of interactive videos and games learn how to issue, reissue and refund EMDs using cryptic commands and Amadeus Ticket Changer (ATC).

In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines
In particular, those working in:
  • Administrators, Fare Filing Agents, Help Desk & Support Agents, Reservation Agents, Ticketing Agents, Trainers
 
Pre-requisite
Things you need for this course
Pre-requisite:
  • A basic knowledge of the Amadeus Central System.
Prework:
  • Some knowledge of ticketing concepts.
 
Products
This course helps you use
  • Amadeus Reservation Desktop Essential
  • Amadeus Reservation Desktop Web (ARDW)
 
Duration
How the course is organised

There are five interactive lessons with a duration of 1 hour.

What equipment do you need?
What equipment do you need?
  • A computer, laptop or tablet. 
  • A high-speed internet connection (> 1MB). 
  • The Google Chrome browser or alternatively the Microsoft Edge browser. 
  • An Amadeus login (LSS), organization ID (IATA code) and password.   
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