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e-Learning

Certification:
No

Duration:
3 hours

Language:
English

Level:
Fundamentals

Pre-requisite:
No

Prework:
No

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Altéa Reservation and Ticketing

As a reservation agent, learn how to make reservations in the Amadeus Global Distribution System (GDS) using cryptic commands.

You will learn:

How to get started
What is Amadeus Air?
What are PNR Mandatory elements?
What are PNR Optional elements?
How to modify a PNR
How to work with itineraries and invoices
How to price and use fares
How to use ticketing
How to use Amadeus Queues

Through a set of interactive e-Learning videos learn what is the Amadeus GDS and how to create and modify the elements of a Passenger Name Records (PNR) in order to issue a ticket using Altéa Reservation (Cryptic).

Is this the course for you?

This course is for:

Airlines

In particular, those working in:

Administrators, Fare Filing Agents, Help Desk & Support Agents, Inventory / Revenue Managers, Reservation Agents, Ticketing Agents, Trainers

This course helps you use

Amadeus Reservation Desktop Essential
Amadeus Reservation Desktop Web (ARDW)

How the course is organised

There are thirty mandatory e-Learning lessons with four supplementary lessons. Also, there are user guides available for download.

What equipment do you need?

A computer, laptop or tablet.
A high-speed internet connection (> 1MB).
The Google Chrome browser or alternatively the Microsoft Internet Explorer browser.
An Amadeus login (LSS), organization ID (IATA code) and password.

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