Courses for Airlines - Amadeus

Amadeus Sales Auditing Certification and optional modules

This course explains how to configure and operate the Amadeus Sales Auditing module (ASA). This optional Amadeus Revenue Accounting module audits all sales, exchanges, and refund transactions performed by Amadeus, other GDS travel agencies, airline ATO/CTOs or GSA sales agents. You will practice using hands-on exercises leading to a certification test.

Amadeus Security Management

As a security administrator, control user authentication and access control across all Amadeus systems.

Amadeus Security Management Certification for Altéa Airlines

This course explains how to use the Amadeus Security Management (ASM) and provide authentication, access control and security administration across Amadeus products. You will practice using hands-on exercises leading to a certification test.

Amadeus Security Management for Altéa Airlines Advanced

This course builds upon the ASM certification course by exploring complex scenarios for effective problem solving with the use of hands-on exercises related to security management, access rights administration, product activation, and industry best practices.

Amadeus Smart Flows

This course explains how to create, modify and share Smart Flows using both command-based and language mode.

Amadeus Traveler DNA - Customer Knowledge Center (CKC)

This course provides an overview of Amadeus Traveler DNA solution focusing on the Customer Knowledge Center (CKC). With practical hands-on exercises, retrieve and maintain Traveler DNA profiles retrieval and maintenance in 360°View as well as create and maintain segments in Segmentation Studio.

Amadeus Traveler DNA - Personalized Servicing (PS)

This course provides an overview of the Amadeus Traveler DNA solution using the Personalized Servicing (PS) module. Building on Customer Knowledge Center (CKC) module knowledge, it covers Traveler DNA features that interface with other business processes and multiple customer touchpoints. Through practical hands-on exercises, you will create and maintain alert campaigns, and review behaviour segments for alert campaigns that influence customer interactions.

Electronic Miscellaneous Documents

As a reservation and ticketing agent, learn how to manage Electronic Miscellaneous Documents (EMD) using the Amadeus Central System.