Training catalogue
All Courses
Instructor-Led
Certification
Certification:
Yes - pass mark: 85%
Duration
Duration:
5 days
Main language
Language:
English
Level
Level:
Certification
Pre-requisite
Pre-requisite:
No
Prework
Prework:
Yes
 
Instructor-Led

Amadeus Altéa Ground Handler Departure Control - Customer Management Certification

This course explains Amadeus Altéa Customer Management for Ground Handlers.
Objectives

On this course you will learn:

  • Where Customer Management fits in the Altéa system architecture.
  • How to navigate the Customer Management UI.
  • How to manage customers including acceptance, linking, cancelling acceptance, adding customer comments and transfers.
  • The concept of PCV.
  • How to manage baggage.
  • About seating processes.
  • About boarding and close out.
 
What topics are covered?

This course covers the following topic:

  • Customer Management. 
In particular, those working in:
Is this the course for you?
This course is for:
  • Ground handlers migrating to Amadeus
  • Ground handling staff responsible for check-in and boarding functions.
  • Check-in supervisors.
 
Pre-requisite
Things you need for this course
Prework:
 
Products
This course helps you use
  • Altéa Departure Control - Customer Management (CM)
Complementary courses
 
Duration
How the course is organised
  • 5 days training
What equipment do you need?
What equipment do you need?
View our instructor-led requirements.
The last few details...
The last few details...
Open cookie management panel
Close panel
This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.
 
Customise accepted services
You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.
Website navigation
The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.
Mandatory
Media Popup
Display videos from Youtube or Dailymotion.
ReCaptcha  Read more
Allows to verify that visitors are humain while submitting forms.
 
Accept all Refuse all Manage