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Instructor-Led

Certification:
No

Duration:
3 days

Language:
English

Level:
Fundamentals

Pre-requisite:
Yes

Prework:
No

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Training techniques for airline trainers

In this course Amadeus trainers will equip you with the right techniques to deliver efficient and engaging functional training by using hands-on practice activities and real-time delivery exercises.

In this course you will learn how to:

Share the Amadeus Trainer’s Values.
Find your inner trainer.
Take care of your participants.
Create effective training materials.

This course covers the following topics:

Becoming your company's ambassador.
Examining the techniques of a trainer.
Dealing with challenging situations and behaviours (classroom and virtual).
Designing an efficient evaluation system.
Giving and receiving feedback.
Analysing adults’ methods of learning.
Identifying the profiles of different participants.
Preparing your training delivery.
Creating and maintaining effective tutor guide and exercise books.
Identifying the types of engaging hand outs that can be shared with participants.
Discovering the Knowledge Management Ecosystem (video).

Is this the course for you?

This course is for:

Airlines in PSS migration.
Subject Matter Experts who need to start delivering training on Amadeus products.
Experienced trainers wishing to refresh their skills.

Things you need for this course

Pre-requisite:

Have successfully passed one of the courses below:

Amadeus Reservation and Ticketing Web Certification for New Users
Amadeus Altea Inventory Certification
Amadeus Altea DC-CM Certification
Amadeus Altea DC-FM Certification

How the course is organised

3 days training.
During the course you will complete 2 hands-on practice activities and deliver 1 training session of 20-30 minutes.
You will receive constructive feedback on your delivery of the training session.

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact:
learning@amadeus.com
Last update: June 2024

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