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Instructor-Led
Certification
Certification:
No
Duration
Duration:
2 days
Main language
Language:
English
Level
Level:
Fundamentals
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
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Instructor-Led

Training techniques for airline trainers

In this course Amadeus trainers will equip you with the right techniques to deliver efficient and engaging functional training by using hands-on practice activities and real-time delivery exercises.
Objectives

In this course you will learn how to:

  • Share the Amadeus Trainer’s Values.
  • Find your inner trainer.
  • Take care of your participants.
 
What topics are covered?

 This course covers the following topics:

  • Becoming your company's ambassador.
  • Examining the techniques of a trainer.
  • Dealing with challenging situations and behaviours (classroom and virtual).
  • Designing an efficient evaluation system.
  • Giving and receiving feedback.
  • Analysing adults’ methods of learning.
  • Identifying the profiles of different participants.
  • Preparing your training delivery.
  • Discovering the Knowledge Management Ecosystem (video).
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines in PSS migration.
  • Subject Matter Experts who need to start delivering training on Amadeus products.
  • Experienced trainers wishing to refresh their skills.
 
Pre-requisite
Things you need for this course
Pre-requisite:

Have successfully passed one of the courses below:

  • Amadeus Reservation and Ticketing Web Certification for New Users
  • Amadeus Altea Inventory Certification
  • Amadeus Altea DC-CM Certification
  • Amadeus Altea DC-FM Certification
 
 
Duration
How the course is organised
  • 2 days training.
  • During the course you will complete 2 hands-on practice activities in classroom and deliver 1 training session of 20-30 minutes.
  • You will receive constructive feedback on your delivery of the training session.
What equipment do you need?
What equipment do you need?

View our instructor-led requirements.

The last few details...
The last few details...
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • This course is available as classroom only.
  • Last update: December 2024
Full course title: Training techniques for airline trainers
© Amadeus IT Group SA 2025
Legal notice - Technical Requirements for Amadeus e-Learning - Instructor-led requirements
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