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Instructor-Led
Certification
Certification:
Yes - pass mark: 85%
Duration
Duration:
5 days
Main language
Language:
English
Level
Level:
Certification
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
No
PrintPrint
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Instructor-Led

Amadeus Reservation and Ticketing Cryptic Certification

This course demonstrates how to efficiently use the cryptic window of the Amadeus Reservation Desktop Web and perform actions not available in the graphical user interface.
Objectives

On this course, you will learn to:

  • Use cryptic entries to access airline content distributed in Altéa Reservation.
 
What topics are covered?

This course covers the following topics:

  • Amadeus Information Pages and online help
  • Availability, schedule and timetable displays
  • Passenger Name Record (PNR) creation and modification
  • Introduction to Amadeus Queues
  • Amadeus Fare Quote
  • PNR pricing
  • Issuing and revalidating tickets
  • Voluntary and involuntary reissues
  • Full and partial refunds
  • Electronic Miscellaneous Documents (EMD)
  • Electronic document management
In particular, those working in:
Is this the course for you?
This course is for:
  • Airline staff using Amadeus Altéa Reservation Desktop.
  • Airline business developers, helpdesk and trainers.
 
Pre-requisite
Things you need for this course
Pre-requisite:

Complete the following e-learning:
Altea Reservation and Ticketing (Cryptic) awareness

 
Products
This course helps you use
  • Amadeus Reservation Desktop Essential
 
Duration
How the course is organised
  • 5 days training
What equipment do you need?
What equipment do you need?

View our instructor-led requirements.

The last few details...
The last few details...
  • This course is available on request only.
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: July 2024
Full course title: Amadeus Reservation and Ticketing Cryptic Certification
© Amadeus IT Group SA 2025
Legal notice - Technical Requirements for Amadeus e-Learning - Instructor-led requirements
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