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e-Learning

Certification:
No

Duration:
1 hour

Language:
English

Level:
Awareness

Pre-requisite:
Yes

Prework:
No

Play the course

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Ticketing in Amadeus (Cryptic)

As a reservation agent, learn how to manage ticket issuance using the Amadeus central system.

You will learn:

How to issue a ticket
How to display and read a TST
What is an EMD
How to reissue a ticket with a residual value using Amadeus Ticket Changer (ATC)
How to manually reissue a ticket with a penalty EMD
How to refund a ticket and an EMD.

Through a set of interactive videos and games learn how to issue, reissue and refund e-tickets and Electronic Miscellaneous Documents (EMDs) using cryptic commands.

Is this the course for you?

This course is for:

Airlines

In particular, those working in:

Administrators, Fare Filing Agents, Help Desk & Support Agents, Inventory / Revenue Managers, Reservation Agents, Space Controllers / SKD Managers, Ticketing Agents, Traffic Operators, Trainers

Things you need for this course

Pre-requisite:

A basic knowledge of the Amadeus Central System.
A basic knowledge of the airline travel industry and ticketing concepts.

This course helps you use

Amadeus Reservation Desktop Essential
Amadeus Reservation Desktop Web (ARDW)

How the course is organised

There are six interactive lessons with a duration of 60 minutes.

What equipment do you need?

A computer, laptop or tablet.
A high-speed internet connection (> 1MB).
The Google Chrome browser or alternatively the Microsoft Edge browser.
An Amadeus login (LSS), organization ID (IATA code) and password.

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