Training catalogue
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e-Learning
Certification
Certification:
No
Duration
Duration:
3 hours
Main language
Language:
English
Level
Level:
Fundamentals
Pre-requisite
Pre-requisite:
No
Prework
Prework:
No
 
e-Learning

Altéa Reservation and Ticketing

As a reservation agent, learn how to make reservations in the Amadeus Global Distribution System (GDS) using cryptic commands.
Objectives

You will learn:

  • How to get started
  • What is Amadeus Air?
  • What are PNR Mandatory elements?
  • What are PNR Optional elements?
  • How to modify a PNR
  • How to work with itineraries and invoices
  • How to price and use fares
  • How to use ticketing
  • How to use Amadeus Queues
 
What topics are covered?

Through a set of interactive e-Learning videos learn what is the Amadeus GDS and how to create and modify the elements of a Passenger Name Records (PNR) in order to issue a ticket using Altéa Reservation (Cryptic).

In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines
In particular, those working in:
  • Administrators, Fare Filing Agents, Help Desk & Support Agents, Inventory / Revenue Managers, Reservation Agents, Ticketing Agents, Trainers
 
 
Products
This course helps you use
  • Amadeus Reservation Desktop Essential
  • Amadeus Reservation Desktop Web (ARDW)
 
Duration
How the course is organised

There are thirty mandatory e-Learning lessons with four supplementary lessons. Also, there are user guides available for download. 

What equipment do you need?
What equipment do you need?
  • A computer, laptop or tablet.
  • A high-speed internet connection (> 1MB).
  • The Google Chrome browser or alternatively the Microsoft Internet Explorer browser.
  • An Amadeus login (LSS), organization ID (IATA code) and password. 
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