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Instructor-Led

Certification:
No

Duration:
3 days

Language:
English

Level:
Certification

Pre-requisite:
Yes

Prework:
No

Download as PDF

Amadeus Altéa DCS Help Desk for Airlines

This course gives a global picture of the Altéa DCS process flows, covering flight creation to post departure. It also explains how airlines help desk agents should support Altéa Customer Management and Flight Management users in solving their daily issues.

In this course you will learn how to:

Investigate most of the common incidents.
Understand the flow of the flight cycle.
Search for information in order to solve or reject an incident.
Navigate the different Altéa solutions to identify missing information or wrong settings.
Follow the procedures to report incidents.

This course cover the following topics:

Incident handling and reporting
Altéa solution system architecture
JFE access issues
Failure to create a flight
Seating management
Baggage management
Device and printing management
Flight history in Altéa DC-FM
CM/FM 'link is down' scenarios
First steps of a problem investigation

Is this the course for you?

This course is for:

Airlines in PSS migration
Airline Help Desk agents

Things you need for this course

Pre-requisite:

Complete the Amadeus Incident Management for support agents e-Learning (1 hour).
Successfully pass one of the courses below:
Amadeus Altéa DC-CM full certification
Amadeus Altéa DC-FM full certification

This course helps you use

Altéa Departure Control - Customer Management (CM)
Altéa Departure Control - Flight Management (FM)
Altéa Administration

Related courses

How the course is organised

1 hour of e-Learning.
3 days training.

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customized session, please contact: learning@amadeus.com
Last update: December 2023

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