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Instructor-Led

Certification:
No

Duration:
2 days

Language:
English

Level:
Advanced

Pre-requisite:
Yes

Prework:
No

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Amadeus Altéa DC - CM Advanced

This course provides hands-on exercises focusing on practical scenarios involving customer handling activities in the operational window.

On this course, you will learn how to:

Describe the relationship between Altéa DC-CM and Altéa Administration.
Interpret the business rules affecting customer handling activities including acceptance, seating, baggage, boarding and post departure process.
Evaluate how the business rule relates to the departure plan activities.

This course covers the topic of analysis of the components and elements that influence specific customer handling scenarios in the following areas:

Customer acceptance
Printing Documentation
Baggage Handling
Flight Information
Seating Management
Post departure procedure

Is this the course for you?

This course is for:

DCS system administrators
DCS Trainers
Help Desk & Support Agents

Things you need for this course

Pre-requisite:

Have successfully passed ALL the courses below:

Also be familiar with Altéa DC-CM and customer handling activities at an airport.

This course helps you use

Altéa Departure Control - Customer Management (CM)
Altéa Administration

Related courses

How the course is organised

2 days training
Learner centered approach with outcome based scenario exercises

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact learning@amadeus.com
Last update: March 2024

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