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Instructor-Led

Certification:
Yes - pass mark: 85%

Duration:
5 days

Language:
English

Level:
Advanced

Pre-requisite:
Yes

Prework:
Yes

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Amadeus Reservation and Ticketing Web Certification-Conversion from Amadeus Cryptic to Graphic

This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web to airlines migrating from an Amadeus cryptic environment.

On this course you will learn how to:

Log in and out, and manage an user account.
Request Availability, Schedule and Timetable displays.
Create, modify and delete Passenger Name Records (PNRs).
Access Queues.
Use the Fare Quote and Pricing features.
Issue, revalidate, reissue and refund e-tickets.
Use e-ticket management features.
Issue, reissue and refund Electronic Miscellaneous Documents (EMDs).
Display Sales Reports.

This course covers the following topics:

Amadeus Air Availability
Passenger Name Record
Fares and Pricing
Electronic Ticketing
Electronic Miscellaneous Documents
Sales Reports

Is this the course for you?

This course is for:

Airline help desk agents
Airline trainers
Airline reservation agents
Airline ticketing agents
Airline implementation teams

Things you need for this course

Pre-requisite:

Provide 2 years+ of experience of using the Amadeus cryptic environment and reservation & ticketing processes.
Be certified on a previous Amadeus cryptic course or pass the pre-course evaluation with a score of 85% or higher.

Prework:

To ensure that you are familiar with our solutions before attending the training, complete the following e-learning (3 hours):
Altea Reservation Desktop Web awareness

This course helps you use

Amadeus Reservation Desktop Essential
Amadeus Reservation Desktop Web (ARDW)

How the course is organised

5 days training

What equipment do you need?

View our instructor-led requirements.

The last few details...

To schedule a customised session, please contact:
learning@amadeus.com
Last update: November 2022

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