Amadeus Altéa Ground Handler Departure Control - Customer Management Certification

This site uses cookies to ensure its proper functioning. It also uses cookies from third party services to provide advanced functionality. At any time, you can choose which services you wish to activate or decide to withdraw your consent.

Customise accepted services

You are free to choose which services you wish to enable. By authorising these third party services, you agree to the deposit and reading of cookies and the use of tracking technologies necessary for their proper functioning. By withdrawing your consent for some of these services, some website features may no longer function.

Website navigation

The site writes a session cookie to enable it to function properly and to help with navigation. It cannot be deactivated.
Usage: 1 cookie, records the session identifier.
Time to live: The cookie is present during the entire session on the site. It becomes obsolete after 24 minutes of inactivity.

Mandatory

Media Popup

Display videos from Youtube or Dailymotion.

ReCaptcha Read more

Allows to verify that visitors are humain while submitting forms.

Accept all Refuse all Manage

Instructor-Led

Amadeus Altéa Ground Handler Departure Control - Customer Management Certification

This course explains to Ground Handlers how to use the check-in features of the Amadeus Altéa Departure Control - Customer Management solution. You will practice using hands-on exercises leading to a certification test.

On this course you will learn:

Where Customer Management fits in the Altéa system architecture.
How to navigate the Customer Management UI.
How to manage customers including acceptance, linking, cancelling acceptance, adding customer comments and transfers.
The concept of PCV.
How to manage baggage.
About seating processes.
About boarding and close out.