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Altéa Reservation Desktop Web
As a reservation agent, process efficiently and swiftly passenger requests, in any part of their journey.
Play the coursePlay the course
Objectives

You will learn:

  • What is ARD Web
  • How to navigate ARD Web
  • How to display a flight
  • How to create a PNR with mandatory elements
  • How to copy a PNR
  • How to create an ancillary service and issue the EMD 
  • How to reissue an e-ticket 
  • How to reissue an EMD
  • How to use an EMD to partially cover the price of a new e-ticket
  • How to refund an e-ticket 
  • How to refund an EMD
  • How to display Sales Reports
What topics are covered?

Through a set of interactive e-Learning, discover what Altéa Reservation Desktop Web (ARD Web) is and how to display flights, create a Passenger Name Record (PNR) and sell ancillary services, search for fares and price flights, issue and exchange documents using ARD Web.

Certification
Certification:
No
Duration
Duration:
3 hours + 15 minutes
Main language
Language:
English
Level
Level:
Awareness
Pre-requisite
Pre-requisite:
No
Prework
Prework:
No
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines
In particular, those working in:
  • Administrators, Fare Filing Agents, Help Desk & Support Agents, Reservation Agents, Ticketing Agents, Trainers
 
Products
This course helps you use
  • Amadeus Reservation Desktop Web (ARDW)
Duration
How the course is organised

First, there are fourteen mandatory e-Learning lessons. After completion, there is an instructor-led session available for request enrolment. Finally, there are user guides available for download. 

What equipment do you need?
What equipment do you need?
  • A computer, laptop or tablet.
  • A high-speed internet connection (< 1MB).
  • The Google Chrome browser or alternatively the Microsoft Edge browser.
  • An Amadeus login (LSS), organization ID (IATA code) and password.