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Amadeus Reservation and Ticketing Web Certification for New Users
This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web (ARD Web) to New Users who do not have cryptic knowledge.
Objectives

On this course you will learn how to:

  • Use the graphical environment of Altéa Reservation Desktop Web (ARDW).
  • Improve customer service with best practices.
What topics are covered?

This course covers the following topics:

  • Understanding the ARDW environment and architecture.
  • Requesting an availability, informative pricing, schedule and timetable display.
  • Creating a Passenger Name Record (PNR).
  • Modifying a PNR and interpreting its history.
  • Working with Queues.
  • Displaying fare information and pricing PNRs.
  • Issuing, revalidating and reissuing e-tickets.
  • Issuing, reissuing and managing EMDs.
  • Displaying sales reports.
  • Refunding and voiding documents.
Certification
Certification:
Yes - pass mark: 85%
Duration
Duration:
5 days
Main language
Language:
English
Level
Level:
Certification
Pre-requisite
Pre-requisite:
No
Prework
Prework:
Yes
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines in PSS migration
  • Airline help desk agents.
  • Airline trainers.
  • Airline reservation and ticketing agents.
Pre-requisite
Things you need for this course
Prework:

 

 
Products
This course helps you use
  • Amadeus Reservation Desktop Web (ARDW)
Duration
How the course is organised
  • 5 days training
What equipment do you need?
What equipment do you need?
View our instructor-led requirements.
The last few details...
The last few details...
  • To schedule a customised session, please contact:
    learning@amadeus.com
  • Last update: July 2024