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e-Learning

Certification:
No

Duration:
8 hours + 50 minutes

Language:
English

Level:
Awareness

Pre-requisite:
No

Prework:
No

Play the course

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Altéa Departure Control - Customer Management

As an agent, learn about automating key processes from customer acceptance to flight departure that streamlines your activities for the best customer service.

In this e-Learning you will learn:

How to get started
What is the Altéa suite?
How to complete customer acceptance tasks
How to complete customer baggage and seating tasks
How to complete customer assistance and regrade tasks
How to complete boarding tasks
How to complete disruption tasks

Using a set of simulations, learn how to accept customers, manage special service requests (SSR), modify flight itineraries, transfer customers and other tasks with Altéa Departure Control - Customer Management (CM). Each lesson is presented in a sequence for you to complete, ending with a test requiring a passing score of 100%.

Is this the course for you?

This course is for:

Airline Program Managers.
Departure Control System Project Members.
Airline trainers.
Airline check-in and gate agents.

This course helps you use

Altéa Departure Control - Customer Management (CM)

How the course is organised

First, there are forty-nine mandatory e-Learning lessons. After completion, there is an online test. After passing the test, there is an instructor-led session available to request enrolment. Finally, there are user guides available for download.

What equipment do you need?

A computer, laptop or tablet.
A high-speed internet connection (< 1MB).
The Google Chrome browser or alternatively the Microsoft Internet Explorer browser.
An Amadeus login (LSS), organization ID (IATA code) and password.

The last few details...

Last update: July 2021

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