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e-Learning

Certification:
No

Duration:
3 hours + 15 minutes

Language:
English

Level:
Awareness

Pre-requisite:
No

Prework:
No

Play the course

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Altéa Reservation Desktop Web

As a reservation agent, process efficiently and swiftly passenger requests, in any part of their journey.

You will learn:

What is ARD Web
How to navigate ARD Web
How to display a flight
How to create a PNR with mandatory elements
How to copy a PNR
How to create an ancillary service and issue the EMD
How to reissue an e-ticket
How to reissue an EMD
How to use an EMD to partially cover the price of a new e-ticket
How to refund an e-ticket
How to refund an EMD
How to display Sales Reports

Through a set of interactive e-Learning, discover what Altéa Reservation Desktop Web (ARD Web) is and how to display flights, create a Passenger Name Record (PNR) and sell ancillary services, search for fares and price flights, issue and exchange documents using ARD Web.

Is this the course for you?

This course is for:

Airlines

In particular, those working in:

Administrators, Fare Filing Agents, Help Desk & Support Agents, Reservation Agents, Ticketing Agents, Trainers

This course helps you use

Amadeus Reservation Desktop Web (ARDW)

How the course is organised

First, there are fourteen mandatory e-Learning lessons. After completion, there is an instructor-led session available for request enrolment. Finally, there are user guides available for download.

What equipment do you need?

A computer, laptop or tablet.
A high-speed internet connection (< 1MB).
The Google Chrome browser or alternatively the Microsoft Edge browser.
An Amadeus login (LSS), organization ID (IATA code) and password.

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