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Amadeus Customer Service Point
A self-paced learning on how to use Amadeus Customer Service Point (ACSP).
Play the coursePlay the course
Objectives

You will learn:

  • What is ACSP
  • How to navigate ACSP
  • How to set up your ACSP account
  • How to open an incident record
  • How to open a work order
  • How to open a record
  • How to check a record status
  • How to verify and close an incident record
  • How to verify and close a work order
What topics are covered?

As an Amadeus customer, submit an inquiry on an Amadeus product using Amadeus Customer Service Point (ACSP). Through a set of interactive videos learn how to open, verify and close inquiries including both work orders (WO) and incidents (IR).

Certification
Certification:
No
Duration
Duration:
20 minutes
Main language
Language:
English
Level
Level:
Awareness
Pre-requisite
Pre-requisite:
No
Prework
Prework:
No
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines
In particular, those working in:
  • Help Desk & Support Agents, Operations Managers, Trainers
 
Products
This course helps you use
  • Amadeus Customer Service Point
Duration
How the course is organised

9 interactive lessons with a duration of 20 minutes.

What equipment do you need?
What equipment do you need?
  • A computer or tablette.
  • A high-speed internet connection.
The last few details...
The last few details...
  • Please note that access to this course is restricted to Amadeus customers.