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Amadeus Reservation and Ticketing Help Desk for Airlines
This course explains how to support your customers' reservation and ticketing agents in solving their daily issues. It concentrates on the functional and technical system settings that agents need to verify before contacting the Second-level Help Desk.
Objectives

 On this course you will learn how to: 

  • Use features available to Help Desks for identifying and solving problems
  • Maximize the use of the Service Hub and the different support touchpoints
  • Assist end users with central system functionality and database problems
  • Describe the Amadeus system processing and communication flows
  • React accurately to specific system responses
  • Identify issues and assign them to appropriate Amadeus groups
  • Follow the procedures to report incidents
What topics are covered?

This course covers the following topics:

  • Incident handling and reporting
  • Service Hub Support Touchpoints
  • The distribution system architecture
  • Office IDs and Office profiles
  • Extended Ownership Security
  • Amadeus Air
  • Ticketing
Certification
Certification:
Yes - pass mark: 85%
Duration
Duration:
3 hours + 5 days
Main language
Language:
English
Level
Level:
Certification
Pre-requisite
Pre-requisite:
Yes
Prework
Prework:
Yes
In particular, those working in:
Is this the course for you?
This course is for:
  • Airlines in PSS migration
  • Airline Help Desk agents
Pre-requisite
Things you need for this course
Pre-requisite:
Prework:
 
Products
This course helps you use
  • Amadeus Reservation Desktop Essential
  • Amadeus Reservation Desktop Web (ARDW)
Complementary courses
Related courses
Duration
How the course is organised
What equipment do you need?
What equipment do you need?
View our instructor-led requirements.
The last few details...
The last few details...
  • To schedule a customized session, please contact:
    learning@amadeus.com
  • Last update: July 2024